In the wake of seeing an unprecedented year defaced by the Covid-19 pandemic that affected the world economy and hampered global air travel, the Airports Council International (ACI) World today reported Airport Service Quality (ASQ) Awards for 2020.
Airports Authority of India is pleased to express that because of its enduring push on improved passenger convenience and unmatched world-class airport services, five of its air terminals have been decreed as among the best air terminals on the planet. The ACI-ASQ Awards features the world’s best air terminals as decided by their individual clients. Five AAI Airports: Amritsar, Chandigarh, Kolkata, Pune and Varanasi have been proclaimed as the best on the planet in ACI-ASQ Awards for 2020. These air terminals won six honors in two distinct categories.
The Covid-19 pandemic significantly affected global passenger traffic in 2020 just as changing client discernments and assumptions for the air terminal experience. Regardless of the difficulties presented by the pandemic, air terminals figured out how to gather ASQ reviews from their clients consistently and 108 honors have been won by 89 individual air terminals around the planet for the year 2020. In light of new cleanliness related inquiries added to the overview poll, ACI presented another honor – ‘Best Hygiene Measures by Region’ – of which there have been 33 debut victors. This honor furnished air terminals with a solid technique for checking client reaction to new wellbeing measures and perceives air terminals’ achievement in reacting to the exceptional spotlight on cleanliness in the wake of profoundly infectious Covid-19 disease. The new class likewise supplements ACI’s Airport Health Accreditation program, dispatched a year ago, which has resulted about in excess of 240 air terminals being accredited as of now.
In light of the results of ASQ review, awards won by AAI air terminals are nitty gritty underneath:
- Best Airport by Size and Region:
S. No. Air terminal Category
- I. Amritsar Airport 2 to 5 million travelers each year in Asia-Pacific
- ii. Chandigarh Airport
- iii. Varanasi Airport
- Best Hygiene Measures by Region (Asia-Pacific)
S. No. Air terminal Category
- I. Chandigarh Airport Best Hygiene Measures by Region (Asia-Pacific)
- ii. Kolkata Airport
- iii. Pune Airport
Air terminal Service Quality (ASQ) Survey is the widely acclaimed and universally settled worldwide benchmarking program estimating travelers’ fulfillment across 34 key execution markers, while they travel through an air terminal, directed by the Airports Council International (ACI), a worldwide non-benefit association of Airport Operators.
Since its creation in 2006, the ASQ Departures program has become the world’s driving air terminal traveler fulfillment benchmark with near 400 air terminals taking part, across 95 nations. ASQ Awards perceive those air terminals around the globe that convey the best client experience in the assessment of their own travelers. The greater part of the world’s voyagers go through an ASQ air terminal. ACI adjusted the thorough quality control measure for the ASQ grants program to guarantee the benchmarking and discoveries from the ASQ studies survived from the best during the COVID-19 pandemic.
Air terminals Council International (ACI) is the solitary worldwide exchange illustrative of the world’s air terminals. Set up in 1991, ACI addresses air terminals interests with Governments and worldwide associations like ICAO, creates principles, arrangements and suggested rehearses for air terminals, and gives data and preparing freedoms to increase expectations around the world.
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